service
TECHNICAL SUPPORT
We look forward to establishing long term and prosperous cooperative relationships with customers from all over the world
AFTER-SALE SERVICE
Always adhere to market-oriented approach, regard quality as life, and based on high-quality and efficient services
Jiaxing Ranran Star Clothing Co., Ltd. After-sales Service
Our Commitment At Jiaxing Ranran Star Clothing Co., Ltd., customer satisfaction is our top priority. We provide reliable, efficient after-sales support for all wholesale and customized apparel orders, including wool, silk, knitted, and tailored garments. We stand behind the quality of our products and offer clear solutions for quality-related issues.
Service scope
Applicable to our company's mass production, OEM/ODM and custom clothing orders.
Warranty Scope
Problems with the product caused by manufacturing, including materials, craftsmanship, stitching, fabric, and sizing:
Fabric: Abnormal balling, damage, fading, uneven dyeing
Sewing: Loose thread, open seams, incorrect stitching.
After-sales solution
1.Free re-delivery (we bear the shipping cost)
2.Partial refund based on the severity of the problem
3.Full refund for serious
Application process
Provide order number, problem photos/videos and description → Submit to email / customer service → Follow the instructions to return / re-send → After inspection, handle accordingly.
Exclusions from Warranty
Damage caused by improper washing, wearing, storage or self-modification
Normal wear and tear, slight color difference, natural wrinkles
Uncontrollable issues such as logistics accidents
Loss of original tags, incomplete packaging or insufficient information
Non-quality dissatisfaction with custom products.
Contact Us
Email: [Business Email]
WhatsApp / WeChat: [Contact Information] Service Hours: Monday to Friday, 9:00–18:00 (GMT+8)
GET A FREE OUOTE
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inlormation about our products, please submit yourinquiry by filing out the form below and our customer careteamwllmake a reply. Use a quote template to create your price quote. A price quote, estimate,service quote, or sales quote is an agreementbetween a customer and a vendor to provide services and products at an agreed-upon price.